Terms of Service for HYEHOST services
These terms cover acceptable use, billing, SLA commitments, support standards and network policy across HYEHOST hosting, servers, colocation, transit and IP services.
The important rules in plain English
Review these practical requirements before ordering. The full legal document remains the governing Terms of Service.
Acceptable use
Rules around lawful use, abuse handling, prohibited activity, DDoS events and service misuse.
Billing & payments
Invoice timing, renewal expectations, payment methods, late fees and suspension or reactivation handling.
SLA commitments
Uptime expectations, qualifying downtime, credit handling and exclusions such as maintenance windows.
Network & email policy
Email ports are blocked at network level with no exceptions. This section also covers address usage, routing standards, RIR compliance and BGP responsibilities.
Starting services & cancellation
Immediate service requires a separate express request. Consumer cooling-off rights remain protected: lawful proportionate charges may apply for service actually supplied. Accepting these terms alone does not waive those rights. See sections 19.11–19.13.
Save the full termsData protection
General handling expectations, customer responsibilities and links to the separate privacy policy.
Dispute resolution
How disputes are handled, governing law expectations and escalation procedures when needed.
Bandwidth Fair Use Policy
A plain-English summary of the fair use section so customers can review the practical intent quickly.
What is not fair use
Continuously saturating a port at or near full line rate for extended periods is not fair use. That applies across 1 Gbps, 2.4 Gbps, 10 Gbps and 40 Gbps services where sustained full-port usage impacts shared infrastructure.
What is generally acceptable
100 Mbps sustained usage on unmetered services is always within fair use. Bursts to full speed are expected, and sustained usage above 100 Mbps is usually fine unless it becomes clearly abusive or disruptive.
Metered plans
Plans with monthly transfer allocations do not follow the same sustained-rate guideline, but intentionally exhausting quota through continuous 100% port use as a pattern is treated as abuse.
Need clarification first?
If your workload is high-bandwidth, unusual or burst-heavy, speak to us before ordering and we can confirm whether it fits the service and policy cleanly.
High-bandwidth use case or policy question? Contact us before ordering and we will advise on fit.
Full Terms of Service
The complete version below is the governing document for new HYEHOST orders. Save a copy for your records.
By ordering or using any HYEHOST service, you agree to the full Terms of Service. Need a signed copy for procurement or a clause clarified? Contact our compliance team.
Policy updates and contact
We may revise these terms to reflect operational changes, legal requirements, new products or process updates. Material changes are posted on this page and reflected in the document version and effective date.
For signed copies, procurement checks or clause-specific questions, contact HYEHOST through the presales form and we will respond within 5 business days.